Forum Support Posting Guidelines

Forum Support Posting Guidelines

Need help with the forum itself? Post here and we’ll try to get you sorted without making everyone play detective with three screenshots, half a sentence, and “it broke.” Humans love doing that for some reason.

To get the fastest and most accurate help, please make your support post as clear and complete as possible.

What to include in your support post

When creating a new topic, include the following information:

• A clear topic title

  • Good: Profile image will not upload

  • Bad: HELP!!!

• What you were trying to do

  • Explain the action you were taking before the problem happened.

• What actually happened

  • Describe the problem as clearly as possible.

• What you expected to happen

  • Tell us what you thought should have happened instead.

• Steps to reproduce the problem

  • If possible, list the exact steps someone can follow to make the problem happen again.

• Browser and device

  • Example: Chrome on Windows 11, Firefox on Linux, Safari on iPhone, etc.

• Screenshots

  • Screenshots are extremely helpful, especially for layout, display, menu, account, or error issues.

• Exact error messages

  • Copy and paste the full error whenever possible instead of saying “I got an error.”

• Page or section affected

  • Example: Forum homepage, profile page, private messages, posting editor, marketplace, notifications, etc.

• When the problem started

  • Let us know whether it has always happened or if it started recently.

• Anything you already tried

  • Refreshing, clearing cache, logging out and back in, trying another browser, disabling an extension, and so on.

Recommended post layout

You can use this format when opening a support topic:

Problem:
Briefly describe the issue.

What I was trying to do:
Explain what you were doing when the problem occurred.

What happened:
Describe exactly what went wrong.

What should have happened:
Explain the expected result.

Steps to reproduce:
1.
2.
3.

Browser / Device:
Example: Chrome 152 / Windows 11

Page or Section:
Example: Profile Settings

Error Message:
Paste the exact error here, if any.

Screenshots:
Attach any relevant screenshots.

What I already tried:
List anything you have already done to troubleshoot the problem.

A few important rules

Please do not post passwords, login credentials, API keys, private messages, payment information, server credentials, or other sensitive information in a public support topic.

Also, try to keep one issue per topic. If you have three unrelated problems, create three topics. Mixing several unrelated issues into one thread usually turns support into a scavenger hunt, and nobody signed up for that nonsense.

Before posting, please do a quick forum search to see if the issue has already been reported or solved. If an existing topic covers the same problem, reply there instead of creating a duplicate.

If the issue has been resolved, please post what fixed it. That way the topic can help the next person who runs into the same problem.

Help us help you

The more useful information you provide in your first post, the faster someone can understand the problem and give you a useful answer.

A good support post should answer three basic questions:

What were you doing?
What went wrong?
How can someone reproduce it?

Give us that, plus screenshots or errors when available, and we have a much better chance of getting you back up and running quickly.